Customer support lines
Every service call answered. The fault logged, the visit booked.
Answers your support line at any hour, in the caller’s language. It notes the product and the fault, answers warranty and charges from your documents, and books the technician into your visiting hours.
AdityaNorvel Appliances, Bengaluru
Uses your microphone. Nothing is recorded.
What callers ask
The questions it hears every day.
“Replacement milega na?”
I’ll get a replacement, right?
Never promises a repair, a replacement or a refund. It says the technician decides after the inspection.
“વિઝિટનો ચાર્જ કેટલો છે?”
How much is the visit charge?
Quotes it from your documents, such as a free visit under warranty and your charge outside it, and leaves parts to the technician.
“टेक्नीशियन कब तक आएगा?”
By when will the technician come?
Gives your visiting hours and books the slot the customer picks. Your team sends the request number and the technician’s name.
“I want to speak to a manager.”
Apologises once, notes it, and books a supervisor’s callback at a time the customer names.
What it writes
The lead card, from their own words.
Only what the caller said or agreed to. Anything they didn’t say stays empty, so your team knows what is still to ask.
- Product
- The appliance, with the model if they know it, so the right technician goes.
- Issue
- What is wrong, in the customer’s own words.
- Bought
- When they bought it, so your team can check the warranty against the invoice.
- PIN code
- Where the technician goes, for your service area and route.
- Technician visit
- The day and time the customer chose, inside your visiting hours.
- Supervisor call
- Set when a customer asks for a person: the time they chose for the callback.
- Language
- So your technician and your team speak to the customer in their language.
Yours gets its own questions and its own card, set up with you and tested on calls before it answers a single caller.
Your numbers
Every call, counted.
Every figure comes from your own calls, in your dashboard from the first call.
Calls answered
Calls to your support line the agent answered, at night and on Sundays included, from the call records.
Visits booked on the call
Calls about a fault that ended with a day and time for the technician.
Asked for a person
Calls where the customer asked for a supervisor, each with its callback time.
Rang again within a week
Customers who called again within seven days, counted by number from the call records.
Rules
The rules your calls follow.
Calls out are A2P calls
Under TRAI’s 2026 amendment, calls placed by software, including an AI voice, are A2P calls: you declare them, and the numbers they come from, to your operator. That covers the agent’s reminders and follow-ups. Calls in to your support line are answered as they come.
TRAI: TCCCPR (Third Amendment) Regulations, 18 Sep 2026Offers keep to the calling window
A call about a customer’s own request is a service call. An offer, such as an extended warranty, makes a call promotional, and TRAI’s default window for promotional calls is 10:00 to 21:00 IST. The agent dials only inside the window you set.
TCCCPR 2018, Schedule II (text on Indian Kanoon)Only what the visit needs
Under the DPDP Act, details a customer gives to get something fixed can be used to fix it. The agent asks for the product, the fault, when it was bought, a PIN code and a time, and never for card or bank details.
DPDP Act 2023, section 7 (text on Indian Kanoon)Recordings kept safe
The DPDP Rules 2025 ask for reasonable security safeguards for personal data. Every call’s recording is kept in private storage in your own workspace, and played only through links that expire.
DPDP Rules 2025 (PIB)Your tools
What it connects to.
- Indian phone numberTodayA real Indian number for your support line, answered by the agent at any hour.
- Customer listsTodayUpload a CSV or .xlsx file of up to 5,000 leads at a time. Columns are recognised by name, so most exports work as they are.
- WhatsApp follow-upTodayWhere your WhatsApp Business account is connected, it follows the call through your approved template (English today), once the caller confirms the number.
- Your ticketing systemOn requestNot connected today: each call’s card and transcript are in the dashboard for your team.
- Technician schedulingOn requestThe agent books the day and time the customer chose; routing technicians stays in your own system.
- Live transfer to your teamOn requestThe agent books a supervisor’s callback instead.
Before you start
Questions, answered.
Can it fix the problem on the call?
It answers what your documents cover, such as the warranty, your visit charge and your hours, and books the technician. The diagnosis and the repair stay with the technician.
Will it promise a replacement or a refund?
No. It says the technician decides after the inspection, and notes the request for your team.
What does it do with an angry customer?
It acknowledges it once, apologises and gets on with fixing the problem. If the customer asks for a person, it books a supervisor’s callback at a time they choose and marks it on the card.
Will customers know they are talking to an AI?
If your agent tells them, and we recommend it does. Its opening line is written with you before it goes live, and it can say it is your AI assistant and that the call is recorded. In the EU, saying so at the start is required from 2 August 2026.
Where is customer data stored?
The dashboard, its API and the database run in Singapore, and live calls are handled on a server in Kuala Lumpur, Malaysia. Every company that processes data for us is listed on our Security page. Each client’s leads, calls and recordings are kept in its own workspace.
Which languages does it speak?
Whichever your callers speak: English, Hindi, Tamil, Marathi, Gujarati, Arabic and many more. It switches when the caller does, even mid-sentence, and each language is tried on your own questions before a caller hears it.
Have you built support agents before?
BlackWolf’s agents take live calls for real-estate businesses today. A support agent is built the same way: from your warranty terms, charges and service hours, then tested on calls with you before it goes live. The support demo on this page shows how it sounds.
Try it on your own leads.
We build your agent from your brochure and your questions, test it on calls with you, then connect your number.