Manufacturing and distribution
Every trade enquiry called back. Every dealer re-order taken down.
Calls back IndiaMART, website and trade-fair enquiries inside your calling hours, answers from your catalogue, takes dealer re-orders for your team, and books the quote callback.
HardikPravah Pumps, Rajkot
Uses your microphone. Nothing is recorded.
What callers ask
The questions it hears every day.
“MOQ कितना है?”
What is the minimum order?
Gives the minimum order quantity for that product from your catalogue.
“ડિલિવરી કેટલા દિવસમાં થશે?”
How many days will delivery take?
Gives the lead time your documents state. It never promises a date against stock it cannot see; your team confirms.
“Aaj ka rate kya chal raha hai?”
What’s today’s rate?
Quotes from a dated rate sheet if you give it one each day. Otherwise it says the rate will be confirmed, and books the callback.
“Can you send a sample first?”
Notes the request, the product and the delivery address for your team, and says your team will confirm.
What it writes
The lead card, from their own words.
Only what the caller said or agreed to. Anything they didn’t say stays empty, so your team knows what is still to ask.
- Product and specification
- Size, grade or rating, as the buyer said it, so the quote is right the first time.
- Quantity and unit
- Pieces, boxes, tonnes or containers.
- Delivery
- City, pin code, site or port.
- Needed by
- The date the buyer or dealer gave.
- Buyer type
- Dealer, contractor, end user or OEM, which changes the price list you quote from.
- Language
- So your sales engineer calls back in the buyer’s language.
Yours gets its own questions and its own card, set up with you and tested on calls before it answers a single caller.
Your numbers
Every call, counted.
Every figure comes from your own calls, in your dashboard from the first call.
Enquiries called within seven days
From the call records: each enquiry’s date against its first call, the window TRAI’s 2026 rules allow for an enquiry.
Enquiry to quote callback
Quote callbacks booked, out of enquiries the agent spoke to.
Re-orders taken
Orders taken down, out of dealers reached on each round of calls.
Calls answered after hours
Inbound calls the agent took outside your office hours, from the time on each call.
Rules
The rules your calls follow.
Seven days to call an enquiry
Under TRAI’s 2026 amendment, an enquiry made in writing or online, such as an IndiaMART enquiry or a trade-fair form, supports calls for seven days. Keep the enquiry record. AI calls are A2P calls you declare to your operator.
TRAI: TCCCPR (Third Amendment) Regulations, 18 Sep 2026No exception for business buyers
TRAI’s rules have no exception for business buyers: a purchase manager’s mobile is a subscriber like any other. A stock and re-order call to an existing dealer reads as a service call; a scheme or an offer is promotional and goes from a 140 number. Keep them as separate calls.
TRAI: TCCCPR (Third Amendment) Regulations, 18 Sep 2026Promotional calls: 10:00 to 21:00
TRAI’s default window for promotional calls is 10:00 to 21:00 IST. The agent dials only inside the window you set for your workspace, and never rings a number on your suppression list.
TCCCPR 2018, Schedule II (text on Indian Kanoon)Buyer data under the DPDP Act
Under the DPDP Act, details a buyer gives with an enquiry or an order can be used for that enquiry or order; other campaigns need a basis of their own, such as consent. Each client’s leads, calls and recordings stay in its own workspace.
DPDP Act 2023, section 7 (text on Indian Kanoon)Your tools
What it connects to.
- IndiaMART, TradeIndia and Justdial exportsTodayUpload a CSV or .xlsx file of up to 5,000 leads at a time. Columns are recognised by name, so most exports work as they are.
- Dealer listsTodayUpload your dealers as CSV or Excel for a round of re-order calls.
- Indian phone numberTodayA real Indian number, through an Indian carrier, answered by the agent and used for its calls out. Use it as your enquiry line.
- WhatsApp catalogueTodayWhere your WhatsApp Business account is connected, it follows the call through your approved template (English today), once the caller confirms the number.
- Meta Lead AdsNewConnect your Facebook Page from the dashboard, and new form leads arrive ready to call.
- A direct IndiaMART connectionOn requestLeads come in as uploaded exports today.
- Tally, Busy or your ERPOn requestOrders are taken down for your coordinator to enter and confirm.
Before you start
Questions, answered.
IndiaMART already calls buyers for us. Why this?
Keep it. Your own agent answers your number, in your company’s name, from your catalogue, and calls back enquiries from every source you have: IndiaMART, TradeIndia, your website, trade fairs and dealers. Every call lands in your own dashboard.
Our products are technical. Can it answer?
It answers only from your catalogue and data sheets, and books a callback from your engineer for anything else. The transcript tells the engineer exactly what was asked.
Can it enter orders in Tally or our ERP?
It takes the order down on the lead card, with the dealer’s own words in the transcript, for your coordinator to enter and confirm. A Tally or ERP connection is on request.
Will buyers know they are talking to an AI?
If your agent tells them, and we recommend it does. Its opening line is written with you before it goes live, and it can say it is your company’s AI assistant and that the call is recorded. In the EU, saying so at the start is required from 2 August 2026.
Where is our data stored?
The dashboard, its API and the database run in Singapore, and live calls are handled on a server in Kuala Lumpur, Malaysia. Every company that processes data for us is listed on our Security page. Each client’s leads, calls and recordings are kept in its own workspace.
Which languages does it speak?
Whichever your callers speak: English, Hindi, Tamil, Marathi, Gujarati, Arabic and many more. It switches when the caller does, even mid-sentence, and each language is tried on your own questions before a caller hears it.
Have you built agents for manufacturers before?
BlackWolf’s agents take live calls for real-estate businesses today. A manufacturer’s agent is built the same way: from your catalogue and your questions, then tested on calls with you before it goes live. The manufacturing demo on this page shows how it sounds.
Try it on your own leads.
We build your agent from your brochure and your questions, test it on calls with you, then connect your number.