Dubai real estate
Dubai buyers answered at any hour. In English, Arabic or their own language.
Your agent answers buyers at any hour, in English, Arabic or Hindi, qualifies them on budget in AED, off-plan or ready, and lines up the viewing.
SaraPalmstone Properties, Dubai
Uses your microphone. Nothing is recorded.
What callers ask
The questions it hears every day.
كم الدفعة الأولى؟
How much is the down payment?
Gives the booking amount and the payment plan, such as 60/40, exactly as your payment-plan sheet states them.
“Will this unit get me a Golden Visa?”
States the published threshold, AED 2 million in property, if your documents include it. It never promises a visa: the authorities decide.
“सर्विस चार्ज कितना है?”
How much is the service charge?
Quotes the service charge per square foot if your documents give it. If not, it says so and books a callback with your broker.
السعر قابل للتفاوض؟
Is the price negotiable?
Notes the question and books a call with your broker, who can negotiate. The agent never does.
What it writes
The lead card, from their own words.
Only what the caller said or agreed to. Anything they didn’t say stays empty, so your team knows what is still to ask.
- Looking for
- Bedrooms and community, such as a 2-bed in JVC, so your broker opens the right listings.
- Off-plan or ready
- It sets the whole conversation: payment plan and handover, or a title deed and a viewing this week.
- Budget
- In AED, as the buyer said it. Your broker sees at once whether it reaches the AED 2 million Golden Visa threshold.
- Purpose
- To live in, to rent out or a holiday home.
- Finance
- Cash, mortgage or a developer payment plan, which changes what a buyer can reserve.
- Viewing
- The day the buyer named, for your broker to confirm the time.
- Language and country
- So the broker who calls back speaks their language, at a sensible hour where they are.
Your numbers
Every call, counted.
Every figure comes from your own calls, in your dashboard from the first call.
Calls answered after closing
Inbound calls the agent took after your office shut, from the time on each call, in UAE time.
The call side of your portal response rate
Calls the agent answered inside and outside the hours Bayut scores, from the time on each call.
Buyers to viewings
Viewings lined up, out of buyers the agent spoke to.
Cost per viewing
Your minutes for the month, from the invoice, divided by the viewings the agent lined up.
Rules
The rules your calls follow.
Marketing calls: 9:00 to 18:00, from a UAE number
Cabinet Resolution No. 56 of 2024 allows marketing calls only from 9:00 to 18:00 UAE time, from UAE numbers on your licence, never to numbers on the Do Not Call Registry, and not again after a refusal. The agent does not call UAE numbers today. Calling leads is switched on only with a UAE number, a DNCR check and that window in place, on request.
UAE Ministry of Economy and TDRA: Cabinet Resolution No. 56 of 2024Say first that the call is recorded
Recording a private call without consent is an offence under UAE law. Your agent’s opening line, written with you, should say the call is recorded before anything else. The transcript of every call is kept against its lead, with the recording once the carrier has supplied it.
UAE call-recording law (RecordingLaw summary)Only what your documents say
RERA’s brokerage guide asks for honest dealing and, for off-plan, payments only into the project’s escrow account. The agent answers only from the listings, brochures and payment plans you give it, and books a callback with your broker for anything else, including price. Keep guaranteed returns and visa promises out of those documents.
Dubai Land Department: Real Estate Brokerage Practice Guide, 2024Call records under the PDPL
The UAE’s data protection law is in force, though its implementing regulations have not been issued. Call records are personal data, and BlackWolf processes them in Singapore and Kuala Lumpur, not in the UAE. Say so in your privacy notice.
UAE Government: data protection lawsBuyers in the EU are told it is an AI
From 2 August 2026, the EU AI Act requires that people in the EU are told at the start when they are talking to an AI. Your agent’s opening line, written with you, can say so for every caller.
European Commission: AI Act Article 50 FAQYour tools
What it connects to.
- Indian phone numberTodayFor buyers in India: a real Indian number your India campaigns can carry, answered by the agent.
- UAE phone numberOn requestA number on your trade licence, for UAE callers to ring and, once the rules are met, for calls out. Not built today.
- Do Not Call Registry checkOn requestNot built. It is required before any marketing call to a UAE number.
- Property Finder, Bayut and dubizzle leadsOn requestNot connected today.
- WhatsApp brochureTodayWhere your WhatsApp Business account is connected, it follows the call through your approved template (English today), once the caller confirms the number.
- Your CRMOn requestOutcomes are written back only to DaeBuild today. Tell us which CRM you use and we will scope it.
- Live transfer to a brokerOn requestThe agent books a callback with your broker instead.
Before you start
Questions, answered.
Can it answer on our UAE number?
Today your agent answers on an Indian number, which suits buyers ringing from India. A UAE number on your trade licence is set up on request.
Can it call our new Bayut and Property Finder leads?
Not yet. Calling UAE numbers needs a UAE number on your licence, a check against the Do Not Call Registry, a 9:00 to 18:00 UAE window and at most one attempt a day and two a week. We set that up with you on request.
Will buyers know they are talking to an AI?
If your agent tells them, and we recommend it does. Its opening line is written with you before it goes live, and it can say it is your brokerage’s AI assistant and that the call is recorded. In the EU, saying so at the start is required from 2 August 2026.
Will it quote our payment plans and prices?
Only from the listings, brochures and payment-plan sheets you give it. Anything they do not cover, price talk included, goes to your broker as a callback.
Does it ask about the Golden Visa?
It can ask whether residency is a goal, note the answer, and give the AED 2 million threshold if your documents include it. It does not say whether a buyer qualifies; that is for the authorities.
Where is our data stored?
The dashboard, its API and the database run in Singapore, and live calls are handled on a server in Kuala Lumpur, Malaysia. Every company that processes data for us is listed on our Security page. Each client’s leads, calls and recordings are kept in its own workspace. None of it is held in the UAE.
Which languages does it speak?
English first, then Arabic, Hindi, Urdu, Russian or whichever language your buyer speaks, and it switches when the caller does. Each is tried on your own questions before a buyer hears it.
Try it on your own leads.
We build your agent from your brochure and your questions, test it on calls with you, then connect your number.