Glossary
The words, defined.
Telephony, regulation and sales terms you will meet when you put an AI agent on the phone in India, each answered in a sentence and then explained.
C
- Channel partnerA channel partner is an independent broker or agency that sells a developer’s real estate project to buyers in return for a commission on each booking.
- Cost per qualified leadCost per qualified lead (CPQL) is the total spent to generate and screen leads in a period, divided by the number of leads that met the qualification bar.
D
- DID numberA DID (direct inward dialling) number is a phone number that sends incoming calls straight to a chosen extension or application, usually over a SIP trunk.
- DLT registrationDLT registration is the TRAI-mandated registration of businesses, SMS headers, templates and telemarketers on telecom operators’ distributed ledger platforms.
- DNDDND (Do Not Disturb) is the facility under TRAI rules that lets an Indian phone subscriber block promotional calls and SMS, in full or by category.
- DPDP Act 2023The DPDP Act 2023 is India’s law on digital personal data: it sets how businesses may collect, use and protect it, and the rights of the people it describes.
S
- SIP trunkingSIP trunking connects a business phone system or voice software to the public telephone network over an IP link, using the SIP protocol instead of phone lines.
- Site visitA site visit is a prospective buyer’s scheduled visit to a real estate project or sample flat, usually the step between a qualified enquiry and a booking.
- Speed to leadSpeed to lead is the time between a prospect’s enquiry and the business’s first real conversation with them, usually a phone call.
V
- Virtual numberA virtual number is a phone number not tied to a SIM card or physical line; calls to it are handled in the cloud and forwarded to phones, teams or software.
- Voice latencyVoice latency is the delay between a caller finishing speaking and hearing the reply; for AI voice agents it decides whether a call feels like a conversation.
Your phone, answered.In their language.
Tell us how your leads arrive today. We will show you the agent that answers and calls them.